Dell Expands In India

“NEW DELHI - Computer maker Dell Inc. said Monday it planned to add 5,000 jobs in India over the next two years, bringing its work force in the country to 15,000. Dell is also looking to set up a manufacturing center in India, a move that could help boost the sale of Dell computers here, President and CEO Kevin Rollins told reporters after a meeting with Indian Prime Minister Manmohan Singh. “

As if it wasn’t hard enough to understand their support staff. Although this article points out this is just a manufacturing center. It will take Dell one step closer to finally outsourcing all of their technical / support staff. There is no doubt this will have an impact on their quality of service. I believe a company as big as Dell should have support safe in all different regions of the country. This would help do a number of things:

  • Give employees a normal shift, and stretch support centers across the country to allow for more hours. How excited can a support rep. be at 2am fixing grandma’s printer? Even worse at the end of a 10 hour shift!
  • Support for different dialects. If you’ve ever had to sit on the phone with someone from the deep south you’ll understand it can be just as bad as trying to understand someone in a foreign country. This subject matter is hard enough, don’t make language the barrier.
  • Local support helps everyone. Many communities desperately need technical jobs. Just because something is cheaper doesn’t make it better. If you played a role in building something you’ll be significantly more likely to buy it and recommend it to other people.

    • For more information about Dell checkout my article - Dell Laptops Suck

    1 Comment »

    1. Pingback by Blue Cross WebLog » Blog Archive » Long Pointers » Hardware

      [...] Atlas-Tuesday » Blog Archive » Dell Expands In India NEW DELHI - Computer maker Dell Inc. said Monday it planned to add 5,000 … center in India, a move that could help boost the sale of Dell … This entry was posted on Monday, January 30th … http://www.atlas-tuesday.com/dell-expands-in-india [...]

    RSS feed for comments on this post. TrackBack URI

    Leave a comment

    If you want to leave a feedback to this post or to some other user´s comment, simply fill out the form below.

    (required)

    (required)